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Common purchase queries answered
Orders and Shipping
Delivery times depend on the item selected.
Some Lifted+ pieces are available for quicker dispatch, while others require additional processing or sourcing time before they’re ready to ship. This allows us to offer considered, design-forward pieces without overproducing inventory.
Estimated delivery windows are provided on each product page and at checkout. These timeframes are guides only and are not guaranteed, as timelines may vary due to production schedules, quality checks, freight networks, customs processing, or other factors outside our control.
If there is a material or unexpected delay, we will contact you directly. If timing is important, we recommend reaching out before placing your order so we can advise you.
You don’t need to create an account to place an order — guest checkout is available.
If you’d like an account for faster checkout and order tracking in future, you can:
Create one during checkout by selecting the “Create an account” option
Or register directly via the Account page
Once registered, you’ll be able to:
View order history
Track active orders
Save your details for next time
If you’ve ordered before without creating an account, you can still set one up later using the same email address.
If your order has not yet been processed, we may be able to update your shipping address.
Please contact us as soon as possible with:
Your order number
The correct delivery address
Once an order has entered processing or been dispatched, we’re unable to amend the shipping details. At that point, delivery changes must be arranged directly with the courier (where available).
Lifted+ is not responsible for delays or losses resulting from incorrect shipping information provided at checkout, so please double-check your details before completing your purchase.
If you’re unsure whether your order can still be updated, contact us immediately and we’ll advise.
Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details.
Please note:
Tracking information becomes active only after the parcel has been collected and scanned by the courier
Some items require additional processing or preparation time before dispatch
Tracking updates are controlled by the courier network and may not update immediately
If you created an account, you can also log in to view your order status.
If your tracking hasn’t updated after several business days, or you believe there’s an issue, please contact us with your order number and we’ll investigate.
No.
Lifted+ does not store your credit card details.
All payments are processed securely through trusted third-party payment providers using encrypted technology. We never have access to your full card number.
If you choose to save your payment method for future purchases, this is handled securely by the payment provider — not by Lifted+ directly.
Your security and privacy are important to us. For more details, please see our Privacy Policy.
All prices displayed on our website include New Zealand GST (Goods and Services Tax), unless otherwise stated.
If you are purchasing from outside New Zealand, your order may be subject to customs duties, taxes, or import fees charged by your local authorities. These charges are the responsibility of the customer.
A tax invoice is provided with your order confirmation.
We currently ship to:
New Zealand
Australia
United States
Canada
Shipping rates and delivery timeframes vary by location and are calculated at checkout.
If your country isn’t listed and you’re interested in placing an order, please contact us — we’ll let you know if we can assist.
Please note that international orders may be subject to customs duties, taxes, or import fees charged by your local authorities. These charges are the responsibility of the customer.
Not always.
If your order includes multiple items, they may be shipped separately depending on availability, preparation time, or warehouse location.
This means you may receive more than one tracking number and your items may arrive on different days.
You will receive shipping confirmation details for each dispatched parcel.
If you believe something is missing after all parcels have been delivered, please contact us with your order number and we’ll assist.
If you need to swap an item
Returns and Exchanges
We do not accept change-of-mind returns, so please choose carefully before purchasing.
If your item arrives damaged or faulty, please contact us within 7 days of delivery with your order number and clear photos. We will assess the issue and, where appropriate, arrange a replacement, refund, or store credit in line with New Zealand consumer law.
Delivery timeframes are estimates only. Delays caused by production, freight networks, customs processing, or other external factors do not automatically qualify for a refund unless the delay is excessive and unreasonable.
Pre-order items cannot be cancelled once processing has begun. If a pre-order cannot be fulfilled or is materially delayed, you will be offered a refund.
For full details, please see our Refund & Return Policy page.
We’re sorry for the mix-up — let’s get it sorted.
Please contact us within 7 days of delivery and include:
Your order number
A clear photo of the item received
A photo of the packaging label
Once confirmed, we’ll arrange the correct item to be sent and provide instructions for returning the incorrect one.
Please do not dispose of or return the item until we’ve provided instructions, as unauthorised returns may not be accepted.
We’re sorry to hear that — please let us know as soon as possible so we can resolve it.
Contact us within 7 days of delivery and include:
Your order number
Clear photos of the damaged item
Photos of the outer packaging (including any visible damage)
This helps us assess the issue and, where applicable, lodge a claim with the courier.
Once reviewed, we will advise on the next steps, which may include a replacement, refund, or store credit in line with New Zealand consumer law.
Please do not dispose of the item or packaging until we’ve provided instructions, as this may affect our ability to resolve the claim.
Please do not send any items back without prior approval.
Once your return has been authorised, we will provide the correct return address and instructions via email. Return locations may vary depending on the item and supplier.
Items sent without authorisation may be refused or returned to sender.
Unless the return is due to a confirmed fault or error on our part, customers are responsible for return shipping costs. We recommend using a tracked shipping service, as we cannot accept responsibility for items lost in transit.
If you believe your item qualifies for return, please contact us first with your order number and details.
The best way to reach us is by email.
Please contact us at [email protected] or live chat and include your order number (if applicable) along with a brief description of your enquiry.
We aim to respond within 1–2 business days. During peak periods, response times may be slightly longer, but we’ll always get back to you as soon as possible.
For faster assistance, please check our FAQs and policy pages, as many common questions are answered there.
Please contact us immediately.
If your order has not yet been processed or dispatched, we may be able to update the address. Be sure to include:
Your order number
The correct shipping details
Once an order has entered processing or has been shipped, we are unable to make changes. In this case, you may need to contact the courier directly to request a redirection (where available).
Lifted+ is not responsible for delays, losses, or additional costs resulting from incorrect shipping information entered at checkout, so we recommend double-checking your details carefully before placing your order.
If you’re unsure about your order status, reach out as soon as possible and we’ll advise.
Orders can only be changed or cancelled if they have not yet entered processing.
Because some items are prepared or sourced specifically for each order, processing may begin shortly after checkout. Once this has started, we’re unable to make changes or cancellations.
If you need to request a change, please contact us immediately with your order number and details. While we’ll always try to assist where possible, we cannot guarantee amendments once an order has been confirmed.
Not always.
If an item is available for pre-order, this will be clearly indicated on the product page. If it is marked as sold out without a pre-order option, we are not currently accepting additional orders for that piece.
Some items may return in a future release, while others are produced in limited quantities and will not be restocked.
If you’re interested in a sold-out item, we recommend joining the waitlist (where available) or contacting us to enquire about potential future availability.