Last updated: Monday 29 December, 2025
1. Change of Mind
Due to the nature of our products:
Change-of-mind returns are not accepted, unless required by law
Please choose carefully before purchasing
2. Faulty or Damaged Items
If your item arrives faulty or damaged:
Contact us within 7 days of delivery.
Include photos and your order number
We will assess and, where appropriate:
Replace the item
Offer a refund
Provide store credit
3. Delays
Delivery timeframes are estimates only.
Delays caused by production, logistics, or external factors do not automatically qualify for refunds, unless the delay is excessive and unreasonable.
4. Pre-Order Refunds
If a pre-order cannot be fulfilled or is materially delayed beyond a reasonable timeframe, you may request a refund.
5. Non-Returnable Items
The following are not eligible for return:
Items marked final sale
Used or damaged items not due to fault
Products returned without approval
6. Refund Processing
Approved refunds are processed to the original payment method and may take 5–10 business days to appear.
7. Contact
All return and refund enquiries must be sent to: [email protected]