Shipping times vary by product. Estimated delivery windows are provided on each product page.

If a piece is part of a limited edit or made in smaller batches, delivery may take longer — and that’s part of the trade-off for something less mass-produced.

Please see our the details of our Return and Exchange policy by clicking HERE

If you need to change your shipping address after placing an order, contact us immediately via our Contact page.

Important:

• Address changes are only possible before your order has been processed or shipped

• Once an order has been dispatched, we cannot change the delivery address

We process orders quickly, so timing matters.

Once your order has been dispatched, you’ll receive a shipping confirmation email with a tracking link.

You can use this link at any time to check the current status of your delivery.

What if I ordered multiple items?

If your order includes items from different suppliers:

• Your items may ship separately

• You’ll receive multiple tracking emails

• Each shipment will have its own tracking link

This is normal and doesn’t mean anything is missing.

My tracking link hasn’t updated — should I worry?

Not necessarily.

Tracking updates can take 24–72 hours to appear after dispatch, especially for:

• International shipments

• Items transferring between carriers

If there’s no movement after 5 business days, contact us and we’ll look into it.

Can I track my order from my account?

Yes.

If you created a customer account at checkout, you can log in at any time to view:

• Order status

• Tracking details (once available)

• Shipping information

What if I didn’t receive a tracking email?

First, check your spam or promotions folder.

If it’s not there:

• Make sure the email address entered at checkout is correct

• Contact us and include your order number

We’ll resend your tracking details.

When should I contact you about my order?

Please get in touch if:

• Your order shows as delivered but hasn’t arrived

• Tracking hasn’t updated after 5 business days

• There’s visible damage on delivery (contact us within 48 hours)

For all other cases, the tracking link is your fastest source of truth.

You can contact us via our Contact page.

When reaching out, please include:

Your order number (if applicable)

The email address used at checkout

A clear description of your question or issue

This helps us assist you faster.

What kind of support do you offer?

We’re happy to help with:

Order and delivery queries

Tracking and shipping issues

Faulty or damaged items

Product information not already listed on the website

We aim to provide clear, efficient support — not endless back-and-forth.

What kind of support don’t you offer?

To keep things fair and manageable, we don’t provide:

Interior styling advice or product recommendations by email

Colour-matching or “will this suit my space?” consultations

Changes that go against clearly stated policies

All essential product details are provided on each product page to help you purchase with confidence.

How long does it take to hear back?

We aim to respond within 1–2 business days.

During launches, promotions, or peak periods, responses may take slightly longer — but we’ll always get back to you.

Before you contact us…

Most common questions are answered in our FAQs, including:

Shipping times

Tracking your order

Returns and refunds

Address changes

Checking there first is often the quickest solution.

Contact us immediately via our Contact page.

If your order has not yet been processed or shipped, we may be able to update the address.

Important things to know

• Address changes are not guaranteed

• Once an order has been dispatched, we cannot change the shipping address

• We’re unable to redirect parcels once they’re with the carrier

We process orders quickly, so timing matters.

If your order has already shipped

If an incorrect address causes:

• A failed delivery

• A return to sender

• Redirection or re-delivery fees

These costs are the customer’s responsibility.

If the item is returned to us, we can arrange reshipment once additional shipping fees are paid.

How to avoid this in future

Before placing your order, please double-check:

• Street number and name

• Apartment or unit details

• Postcode

• Delivery instructions

Most delivery issues come down to small typos — and unfortunately, carriers don’t fix them for us.

We ship to many countries worldwide, but availability can vary by product.

The easiest way to check:

• Add the item to your cart

• Enter your shipping address at checkout

If your country is available, shipping options and costs will appear automatically.

Why might shipping not be available to my country?

Shipping availability depends on:

• Product size or material

• Supplier location

• Carrier restrictions

• Local import or customs limitations

Some items simply can’t be shipped everywhere — and we don’t force it if it risks damage, delays, or excessive costs.

Can you make an exception and ship to my country anyway?

No.

If your country doesn’t appear at checkout, we’re unable to ship there at this time. This helps us ensure:

• Reliable delivery

• Accurate tracking

• Fewer lost or delayed parcels

Will you add more countries in the future?

Possibly.

We regularly review shipping regions as Lifted+ grows. If your country isn’t currently supported, check back — expansion happens intentionally, not randomly. Send us a message anyway.

Not always.

If you order multiple items from different suppliers, they may arrive separately. You’ll receive tracking information for each shipment.